Water leak repair
A leaking pipe, fitting, faucet, toilet, ceiling or appliance, with the source located before the repair.
Emergency plumbing requests received 24/7
A plumbing emergency? Act before the damage gets worse
An active leak, blocked drain, sewer backup or leaking water heater can quickly damage a building. SOS Plombiers receives emergency requests 24/7 and attempts to direct them to an appropriate plumbing contractor based on the need, service area and availability.
The company that accepts the request confirms its estimated arrival time, pricing terms, diagnosis and proposed work directly.
If the situation presents an immediate danger to people, a fire or a major electrical hazard, also contact the appropriate emergency services.
If water is leaking or backing up now
The first steps can help limit the damage
Take action only if you can do so without putting yourself at risk. A professional service call does not replace emergency measures when people are in danger.
- Shut off the fixture valve or main water supply if you know which one to use and can reach it safely.
- Stop using fixtures or appliances connected to a pipe that is backing up or no longer draining.
- Avoid direct contact with sewage and keep children and pets away.
- Do not walk through water to reach an electrical panel, outlet or appliance.
- Take photos and note the affected fixtures or appliances once the situation is stable.
From the symptom to the right service
What plumbing problem needs to be inspected?
You do not need to identify the defective part before calling. Describe what you see, hear or smell; the plumbing contractor can then confirm the cause and appropriate method.
Drain cleaning
A sink, toilet, floor drain or main line that is slow, blocked or repeatedly clogging.
Sewer backup
Sewage backing up, several fixtures reacting at the same time or persistent odours requiring a prompt diagnosis.
Water heater
A leaking tank, insufficient hot water, installation or replacement based on the unit and building.
Camera inspection
Inspection of an accessible pipe when a blockage recurs, a defect is suspected or documentation is required.
Backwater valve
Assessment, installation or replacement of a device suited to the pipe it must protect.
Sump pump
Inspection of the pump, float switch, check valve and discharge line, or replacement based on the property’s configuration.
Commercial plumbing
Requests for businesses, restaurants, offices, rental properties and mixed-use buildings.
Choose the right priority level
An urgent situation or a service to schedule?
Urgency depends on the immediate risk, not only the inconvenience. A controlled leak and an active leak that is spreading do not require the same response.
Call without delay
When water or sewage must be contained
- An active leak that cannot be isolated
- A burst or severely damaged pipe
- Sewage backup
- A water heater that is draining or leaking heavily
- Water near electrical equipment
Schedule the request
When the problem is stable or the project is planned
- A slow drain with no active overflow
- A faucet, toilet or appliance to replace
- A preventive or documentary camera inspection
- A backwater valve or sump pump to assess
- Renovation, modification or commercial maintenance
Clear handling of your request
From your call to the company’s confirmation
You describe what is happening
Provide the address, building type, affected fixtures or appliances, how the problem has developed and the level of urgency.
SOS Plombiers assesses the request
The information is used to try to direct the request to an appropriate and available plumbing contractor.
The company confirms directly
Before work begins, verify its identity, availability, estimated arrival time, rates and proposed scope.
Referral service for plumbing requests : SOS Plombiers receives and assesses the request but is not automatically the contractor that performs or bills for the work. Visit the About SOS Plombiers page to understand each party’s role.
Before authorizing the work
Know which company is coming to your property
An urgent request should not prevent you from checking the essential information. The company accepting the job should be able to identify itself clearly and explain its terms.
- Ask for the legal name of the assigned company.
- Confirm the travel charge, rate, minimum billable amount and any after-hours surcharge.
- Have the included work, planned parts and limits of the estimate clearly specified.
- Keep the estimate, invoice and all information relating to the applicable warranty.
Official checks in Québec
For regulated work, verify the company in the official CMMTQ member directory and review information from the Régie du bâtiment du Québec about plumbing licences.
Network coverage
Areas served
Choose the area where the work is required. Exact coverage and response time are confirmed based on the address, time, type of request and availability of an appropriate company.
Montréal and the West Island
Local pages for the island, its boroughs and western municipalities.
Laval and the North Shore
Residential, multi-unit and commercial requests depending on the area.
Longueuil and the South Shore
Local coverage to be confirmed based on the address and available company.
Is your city not listed? Send the address to check coverage.
Answers before you call
Frequently asked questions about plumbing emergencies
What is a plumbing emergency?
A plumbing emergency is a situation that could quickly cause damage, make an essential fixture unusable or expose occupants to contaminated water. An active leak that cannot be isolated, a burst pipe, a sewage backup or a water heater that is rapidly emptying generally justifies calling without delay.
Are emergency requests received 24/7?
Yes. SOS Plombiers can receive an emergency request 24 hours a day, 7 days a week. The company contacted then confirms its actual availability, estimated arrival window and applicable terms. The same response time cannot be guaranteed for every call.
Does SOS Plombiers perform the work itself?
Not automatically. SOS Plombiers receives and assesses the request, then attempts to direct it to an appropriate plumbing contractor. The company that accepts the job confirms its diagnosis, proposes the work, communicates its terms, performs the authorized work and bills for it.
How quickly can a company respond?
Response time depends on the address, time, traffic, nature of the problem, required equipment and company availability. The arrival window is confirmed when a company accepts the request.
Who confirms the price of the service?
The company performing the work communicates its travel charge, rate, minimum billable amount, applicable surcharges and, when the diagnosis allows, its estimate. Ask for this information before authorizing the service call or work.
How can I verify the assigned company?
Ask for its legal name and licence number. For regulated work, verify its membership in the official CMMTQ directory and the appropriate licence and subclasses with the RBQ. Also confirm which company will appear on the estimate and invoice.
Which areas are served?
The network receives requests for Montréal, the West Island, Laval, the North Shore, Longueuil, the South Shore and several surrounding cities. Exact coverage depends on the address, type of service and availability of an appropriate company.
A situation that needs to be checked?
Describe what is happening and where the work is required
For an active leak, sewer backup or worsening problem, calling remains the most direct way to provide the essential information.
Availability, response time, diagnosis, price and work are confirmed by the company that accepts the request.
Customer experiences
Reviews associated with SOS Plombiers
The reviews displayed below are aggregated by Trustindex from profiles associated with SOS Plombiers. They describe individual experiences of customers served by local partners and do not guarantee the outcome, response time or price of a future service call.